Rules & Policies
Please review our rules and cancellation policy carefully. Violating these rules or cancellation policy may result in a temporary or permanent suspension of your membership.
Rules
1. Studio Sanctuary is a professional BDSM/Fetish facility and does not offer absolutely any illegal activities with the staff. For example, the following activities are illegal (and don’t try to convince us otherwise) and would never occur with a staffer in a session: hand/foot jobs, oral sex, intercourse, etc. We operate 100% legally following state and local law. BDSM/Fetish is legal in Columbus, and we want it to stay that way! Again, we are not a brothel, escort agency, or prostitution house. Please seek those desires elsewhere.
2. We do not share, disclose, rent, or sell your personal information to any third parties. Your personal information, including your contact information, is kept strictly confidential and can only be accessed by staff members. A non-disclosure agreement binds each staff member, and we only employ those who respect and honor confidentiality. We will not contact you unless given express permission and only use your preferred methods. If inquired of, we will not disclose any details about you (not even that we know who you are) unless you have given us advance authorization to do so (e.g., references).
3. Clients and attendees are to treat all staff members and associates with the utmost respect. This includes in-person, phone, and email contact. Inappropriate behavior will not be tolerated. This includes defamatory language, unacceptable physical contact, rudeness, and soliciting personal and/or contact information.
4. We are a members-only facility, and all memberships are issued individually. Under no circumstances will we confirm a session or rental without all attendees being members in good standing. Individual memberships are $50, are lifetime-based, and are only subject to suspension (temporary or permanent) for inappropriate conduct of a member. Since the memberships are lifetime, memberships cannot be canceled (by the studio or the member).
5. Memberships are stored via email address only. Memberships may be associated with only one email address, and you must provide that email address to the studio when scheduling a rental or session.
If you want to change the email address associated with the membership, please send an email from the email address currently associated with the membership to Staff@StudioSanctuary.com with a carbon copy (no blind carbon copies) to your new email address (the email address that you now want to be associated with your membership) with the subject “Membership Change of Email Address”. Upon receipt, we will automatically reassign your membership to the email address in the carbon copy of the email distribution.
If you no longer have access to the email address currently associated with your membership, but you know what that email address is, you can have your membership reassigned to a new email address by either:
- Preferred – Sending an email from the new email address (the email address that you now want to be associated with your membership) to Staff@StudioSanctuary.com with the subject of “Membership Change of Email Address” with your email address currently associated with your membership in the body of the email plus the dates, times, and staffers of your last three studio visits.
- Alternate—Send an email from the new email address (the email address that you now want to be associated with your membership) to Staff@StudioSanctuary.com with the subject “Membership Change of Email Address.” In the body of the email, include your email address currently associated with your membership and a copy of your current driver’s license or passport.
If you no longer have access to the email address currently associated with your membership, and you do not know what that email address is, you can have your membership reassigned to a new email address by calling the scheduling desk to authenticate your identity. Please be prepared to provide as much past visit information as possible to verify your identity.
6. All session and rental requests are considered valid and in effect unless the session or rental requests are withdrawn before the session or rental is confirmed. If you withdraw a session or rental request before the session or rental has been confirmed, then it is not a cancellation. If you withdraw a session or rental request after the session or rental has been confirmed, it will always be considered a cancellation, and a cancellation tribute may apply. Due to the exclusive-use nature of the studio, we are often moving confirmed sessions or rentals to accommodate additional requests (thank you, cooperative members!). Therefore, it can take anywhere from one day to one week to know whether a session or rental request can be confirmed if existing studio reservations conflict with your provided availability.
7. We do not accept walk-in appointments. Do not visit Studio Sanctuary unless you have a specified appointment time or are attending an event. This includes loitering and/or visiting to “chat” or “be of service.” Just as we value your time, we ask that you value ours by arriving at your appointed time and departing at the end of your visit.
8. Arrive clean and well-dressed. Do not make yourself noticeable (this includes TVs arriving in full drag). You must look presentable and inconspicuous. Place clothing or toys in discreet bags or suitcases if you bring them.
9. We have zero tolerance for drugs and alcohol for our staff members and will not permit sessions to occur for clients who are under the influence of drugs or alcohol. Any evidence of intoxication will forfeit your session.
10. The staff member will collect session tributes before the session begins. Please have the correct amount waiting or the credit card that you wish to use. You are welcome to tip any staff member, bring gifts, or send fan mail with tokens.
11. We do not haggle over our tributes prices or issue refunds for canceling pre-tributed sessions.
12. Never bring guests (non-members) to Studio Sanctuary (this includes curious friends, girlfriends, or spouses). We offer sessions and rentals to members in good standing, whether they are individuals, couples, or groups, but we are not open to tours for the general public.
13. Studio Sanctuary is not responsible for any loss, damage, or injury, including death, that may be sustained while participating in a BDSM activity or while in, on, or upon the premises where the activity is being conducted, regardless of the circumstances. We thoroughly educate and train our staff members, but you must be fully aware of the risks and hazards involved with any BDSM activity. You assume this risk upon yourself. We require an executed informed consent to be signed for certain high-risk BDSM activities. We will only permit staff members to conduct these sessions if they have had the appropriate training, but risks exist. The executed informed consent may be necessary for piercing, fully off-the-floor suspension, extremely heavy corporal, branding, extreme CBT or extreme ballbusting, intense asphyxiation, etc.
14. You will respect the confidentiality and identity of staff members, attendees, guests, and anyone else associated with Studio Sanctuary. This includes individuals seen outside of the facility, their families, occupations, privacy, and involvement with other activities.
15. Most of us are active in the BDSM communities, especially in Columbus. We encourage non-members and members alike to positively contribute to their BDSM communities. Due to our support and respect for BDSM communities, we strictly prohibit tributed sessions from occurring at BDSM community events with any of our staff. For members and non-members alike, our staff is highly approachable at community events. If you meet a staffer at a community event, you are welcome to make a scene inquiry for the community event (current or future) only. If a staffer agrees to do a scene at a BDSM community event, no tribute or gratuity will be accepted, so please don’t offer. While at BDSM community events, tributed scene inquiries for any location, including our studio or Airbnb, are quite unwelcome; however, you are welcome to contact the studio or the staffer after the BDSM community event.
- If permitted by the event organizers and by law, the staffers may accept tributed sessions at commercial BDSM/Fetish/Kink events especially BDSM/Fetish/Kink that are professional-focused.
Cancellation Policy
Studio Sessions (and Socials) – Due to the exclusive use nature of the studio plus our staffers being available for sessions (and socials) seven days per week from 8:00 AM until midnight, late cancellations (with less than 24 hours advance notice) are incredibly problematic. We understand that life and work emergencies are an unavoidable part of life, so we are as flexible as possible for cancellations, especially those canceled more than 24 hours in advance or late cancellations that are being immediately rescheduled for a mutually agreeable adjacent day. If you need to cancel a session (or social) with less than 24 hours advance notice, you must call the studio at 888.908.1908 or visit us in live chat (by visiting any page of our studio’s website) instead of emailing us. The studio sessions (and socials) cancellation tributes are as follows:
| Without Advance Notice | 100% Cancellation Penalty |
| Less than 4 hours in advance | 75% Cancellation Penalty |
| Less than 12 hours in advance | 50% Cancellation Penalty |
| Less than 24 hours in advance | 25% Cancellation Penalty |
| More than 24 hours in advance | No Cancellation Penalty |
Off-Site Sessions – All of the staff adores off-site sessions, whether they are in different parts of Columbus, Ohio, or the world! Unfortunately, confirmed off-site canceled sessions displace studio sessions for the staffers scheduled to be away, waste a great deal of planning time for the scheduling desk and staff, and result in nonrefundable costs to the staff and studio. For an off-site session to be confirmed, a deposit equal to 50% of all scheduled session and social tributes plus 100% of scheduled travel and lodging costs may be required. The off-site cancellation tributes are as follows:
| Without Advance Notice | 100% Cancellation Penalty plus 100% of Travel and Lodging Costs |
| Less than 24 hours in advance | 100% Cancellation Penalty plus 100% of Travel and Lodging Costs |
| Less than 72 hours in advance | 75% Cancellation Penalty plus 100% of Travel and Lodging Costs |
| Less than 1 week in advance | 50% Cancellation Penalty plus 100% of Travel and Lodging Costs |
| More than 1 week in advance | 25% Cancellation Penalty plus 100% of Travel and Lodging Costs |
Outstanding cancellation tributes for late cancellations or no-shows will be transferred to our attorney or our collection agency and will have their memberships temporarily (until the outstanding cancellation tribute is paid) or permanently suspended at the studio’s sole discretion.