January 21, 2025, at 8:30 AM ET Our hosted Exchange provider notified us on Tuesday, January 21, 2025, at 8:13 AM that they have fully resolved the issues with Exchange 2016. Our staff and the scheduling desk have a backlog of emails immediately before Friday, January 17, 2025 (when the outage started) through resolution. We will do our best to respond to all...
Read MoreIf you read our blog, you know that our session tributes used to be complicated, really, really complicated. Back in 2019, we made our first pass at simplifying session tributes by taking three (originally four) separate session tribute tiers and eliminating the highest tier and the lowest tier (see Simplified Tributes And Why). The result was that all staffers...
Read MoreOur beloved Damiano Severo (aka MD) is undergoing major surgery today. Due to a full-time staffer on vacation (previously scheduled before the surgery was scheduled), a full-time staffer with an ill family member, and another full-time staffer away for a multiday immersive, the scheduling desk will be extremely short-staffed until Monday, July 22nd. In addition,...
Read MoreThere is an Internet outage at the scheduling desk as of when the scheduling desk opened today at 7:30 AM. Our ISP informed us that they are doing emergency equipment replacements at our local hub, and the Internet will be restored by 4:30 PM today (estimated). Our sincere apologies, as we will not be able to process anything but same-day or next-day rental or...
Read MoreAll of the studio’s full-time staff understand and support same-day session requests, as we realize a minority of our members can’t schedule a visit any other way – and we have no interest in excluding them. To compensate the staff and the scheduling desk for making same-day requests happen and effective July 1, 2024, there will be an introductory...
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