Our beloved Damiano Severo (aka MD) is undergoing major surgery today. Due to a full-time staffer on vacation (previously scheduled before the surgery was scheduled), a full-time staffer with an ill family member, and another full-time staffer away for a multiday immersive, the scheduling desk will be extremely short-staffed until Monday, July 22nd. In addition,...
Read MoreThere is an Internet outage at the scheduling desk as of when the scheduling desk opened today at 7:30 AM. Our ISP informed us that they are doing emergency equipment replacements at our local hub, and the Internet will be restored by 4:30 PM today (estimated). Our sincere apologies, as we will not be able to process anything but same-day or next-day rental or...
Read MoreAll of the studio’s full-time staff understand and support offering same-day session requests, as we realize a minority of our members can’t schedule a visit any other way – and we have no interest in excluding them. To compensate the staff and the scheduling desk for making same-day requests happen and effective July 1, 2024, there will be a $100...
Read MoreThe studio will be closed on Sunday, June 30th, through Tuesday, July 2nd, due to studio maintenance and improvements. The studio will resume normal operation and hours (8:00 AM through midnight) as of Wednesday, July 3rd. During the brief studio closure, the scheduling desk and live chat will be open (at least 8:00 AM through 11:00 PM) daily.
Read MoreDue to the studio being fully booked on Friday, March 22nd, Saturday, March 23rd, and Sunday, March 24th, the scheduling desk will be very lightly staffed on Friday, March 22nd, and Saturday, March 23rd, until approximately 10:00 PM ET on Saturday, March 23rd. Between Friday, March 22nd, at 8:00 AM ET and Saturday, March 23rd, at 10:00 PM ET, the studio’s...
Read More