As of this post, our phone service provider is unable to send text messages to most Verizon and AT&T customers and other cellular providers, that use Verizon or AT&T towers, due to a partial system outage. We can receive text messages from all cellular providers, so our inability to respond is quite frustrating for us. This affects all of our business lines and business cell phones, so it affects the scheduling desk and all the staff.

Our phone service provider has no ETA for resolution as they are working with Verizon and AT&T to identify the problem. Our phone service provider swears up and down that this has nothing to do with the new business TCR (https://www.campaignregistry.com/), which has been a total mess during its rollout. We remain skeptical, but our phone service provider has never steered us wrong before. We’ll post an update once outbound SMS for us to all Verizon and AT&T customers (or customers of companies that use Verizon or AT&T towers) is resolved.

If you text us, we aren’t ignoring you. We simply can’t respond if you are an affected cellular customer. Please call us, visit live chat, or shoot us an email.

Our sincere apologies for the inconvenience.