Scheduling Desk Limited Availability Weekend – 02/6-10/2025
For Thursday, February 6, 2025, at 8:00 AM ET through Monday, February 10, 2025, at 5:00 PM ET, the scheduling desk will have very limited availability and only handle rental, session, and social requests for that extended weekend, plus Monday, February 10, 2025, and Tuesday, February 11, 2025. Any rental, session, or social requests for Wednesday, February 12, 2025, and beyond will be processed on Monday, February 10, 2025, after 5:00 PM through Tuesday, February 11, 2025, by 11:00 PM ET. Impact: Phone (voicemail), live chat (off-line...
read morePartial Email Outage Since Friday, January 17, 2025 – RESOLVED
January 21, 2025, at 8:30 AM ET Our hosted Exchange provider notified us on Tuesday, January 21, 2025, at 8:13 AM that they have fully resolved the issues with Exchange 2016. Our staff and the scheduling desk have a backlog of emails immediately before Friday, January 17, 2025 (when the outage started) through resolution. We will do our best to respond to all emails over the next twenty-four to forty-eight hours. January 20, 2025, at 7:30 AM ET Currently, we are experiencing a partial email outage since Friday, January 17, 2025, for...
read moreFurther Simplification of Session Tributes
If you read our blog, you know that our session tributes used to be complicated, really, really complicated. Back in 2019, we made our first pass at simplifying session tributes by taking three (originally four) separate session tribute tiers and eliminating the highest tier and the lowest tier (see Simplified Tributes And Why). The result was that all staffers had the same session tributes, and the average session tribute remained unchanged. Go us! Then, effective October 2023, we had our first session tribute increase *ever* (and...
read moreSurgery for Damiano Severo (aka MD) and Scheduling Impact
Our beloved Damiano Severo (aka MD) is undergoing major surgery today. Due to a full-time staffer on vacation (previously scheduled before the surgery was scheduled), a full-time staffer with an ill family member, and another full-time staffer away for a multiday immersive, the scheduling desk will be extremely short-staffed until Monday, July 22nd. In addition, the scheduling desk will be understaffed through August 7th, when Damiano resumes his normal scheduling wizardry. What does that mean for our valued members? Let’s start with...
read moreInternet Outage at Scheduling Desk
There is an Internet outage at the scheduling desk as of when the scheduling desk opened today at 7:30 AM. Our ISP informed us that they are doing emergency equipment replacements at our local hub, and the Internet will be restored by 4:30 PM today (estimated). Our sincere apologies, as we will not be able to process anything but same-day or next-day rental or session requests until the Internet is restored.
read moreSame-Day Sessions
All of the studio’s full-time staff understand and support same-day session requests, as we realize a minority of our members can’t schedule a visit any other way – and we have no interest in excluding them. To compensate the staff and the scheduling desk for making same-day requests happen and effective July 1, 2024, there will be an introductory $100 same-day scheduling tribute per staffer in addition to the normal staff tributes. The same-day scheduling tribute will increase to $150 per staffer on January 1, 2025, when...
read moreBrief Studio Closure Due to Maintenance and Improvements
The studio will be closed on Sunday, June 30th, through Tuesday, July 2nd, due to studio maintenance and improvements. The studio will resume normal operation and hours (8:00 AM through midnight) as of Wednesday, July 3rd. During the brief studio closure, the scheduling desk and live chat will be open (at least 8:00 AM through 11:00 PM) daily.
read moreTime Off for Our Scheduling Staff
Due to the studio being fully booked on Friday, March 22nd, Saturday, March 23rd, and Sunday, March 24th, the scheduling desk will be very lightly staffed on Friday, March 22nd, and Saturday, March 23rd, until approximately 10:00 PM ET on Saturday, March 23rd. Between Friday, March 22nd, at 8:00 AM ET and Saturday, March 23rd, at 10:00 PM ET, the studio’s phone lines (888.908.1908 and 614.706.3666), email (staff@studiosanctuary.com), text messages (614.706.3666), and live chat will largely not be monitored so that our scheduling staff...
read moreTribute Increase for First Session Hour Only
Effective October 1, 2023, we are increasing our first (only) session hour tribute from $250 to $300. All additional session tribute hours (hour two and beyond) remain the same. To illustrate: 1 hour – $300 (increase of $50) 1.5 hours – $400 (increase of $50) 2 hours – $500 (increase of $50) 2.5 hours – $595 (increase of $50) 3 hours – $690 (increase of $50) 4 hours – $870 (increase of $50) 5 hours – $1,040 (increase of $50) 6 hours – $1,200 (increase of $50) 7 hours – $1,350 (increase...
read moreOutbound SMS Issues for Major Cellulars
As of this post, our phone service provider is unable to send text messages to most Verizon and AT&T customers and other cellular providers, that use Verizon or AT&T towers, due to a partial system outage. We can receive text messages from all cellular providers, so our inability to respond is quite frustrating for us. This affects all of our business lines and business cell phones, so it affects the scheduling desk and all the staff. Our phone service provider has no ETA for resolution as they are working with Verizon and AT&T to...
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