Partial Email Outage Since Friday, January 17, 2025
Currently, we are experiencing a partial email outage since Friday, January 17, 2025, for Staff@StudioSanctuary and all staffers (e.g., Kelle@KelleMartina.com, Natasha@NatashaZare, Brit@BrittanyElway, etc.) except for Jen@JenniferCrofte.com (as she is on a newer Exchange 2019 server). The partial email outage allows us to receive emails, but we can’t reliably send emails, as many of our outgoing emails get stuck in Exchange 2016’s outgoing queue. We have no way of knowing which emails get stuck and which get delivered. Since the...
read moreFurther Simplification of Session Tributes
If you read our blog, you know that our session tributes used to be complicated, really, really complicated. Back in 2019, we made our first pass at simplifying session tributes by taking three (originally four) separate session tribute tiers and eliminating the highest tier and the lowest tier (see Simplified Tributes And Why). The result was that all staffers had the same session tributes, and the average session tribute remained unchanged. Go us! Then, effective October 2023, we had our first session tribute increase *ever* (and...
read moreSurgery for Damiano Severo (aka MD) and Scheduling Impact
Our beloved Damiano Severo (aka MD) is undergoing major surgery today. Due to a full-time staffer on vacation (previously scheduled before the surgery was scheduled), a full-time staffer with an ill family member, and another full-time staffer away for a multiday immersive, the scheduling desk will be extremely short-staffed until Monday, July 22nd. In addition, the scheduling desk will be understaffed through August 7th, when Damiano resumes his normal scheduling wizardry. What does that mean for our valued members? Let’s start with...
read moreInternet Outage at Scheduling Desk
There is an Internet outage at the scheduling desk as of when the scheduling desk opened today at 7:30 AM. Our ISP informed us that they are doing emergency equipment replacements at our local hub, and the Internet will be restored by 4:30 PM today (estimated). Our sincere apologies, as we will not be able to process anything but same-day or next-day rental or session requests until the Internet is restored.
read moreSame-Day Sessions
All of the studio’s full-time staff understand and support offering same-day session requests, as we realize a minority of our members can’t schedule a visit any other way – and we have no interest in excluding them. To compensate the staff and the scheduling desk for making same-day requests happen and effective July 1, 2024, there will be a $100 same-day scheduling tribute in addition to the normal staff tributes. This small additional tribute for same-day scheduling enables us to welcome same-day session requests while...
read moreBrief Studio Closure Due to Maintenance and Improvements
The studio will be closed on Sunday, June 30th, through Tuesday, July 2nd, due to studio maintenance and improvements. The studio will resume normal operation and hours (8:00 AM through midnight) as of Wednesday, July 3rd. During the brief studio closure, the scheduling desk and live chat will be open (at least 8:00 AM through 11:00 PM) daily.
read moreTime Off for Our Scheduling Staff
Due to the studio being fully booked on Friday, March 22nd, Saturday, March 23rd, and Sunday, March 24th, the scheduling desk will be very lightly staffed on Friday, March 22nd, and Saturday, March 23rd, until approximately 10:00 PM ET on Saturday, March 23rd. Between Friday, March 22nd, at 8:00 AM ET and Saturday, March 23rd, at 10:00 PM ET, the studio’s phone lines (888.908.1908 and 614.706.3666), email (staff@studiosanctuary.com), text messages (614.706.3666), and live chat will largely not be monitored so that our scheduling staff...
read moreTribute Increase for First Session Hour Only
Effective October 1, 2023, we are increasing our first (only) session hour tribute from $250 to $300. All additional session tribute hours (hour two and beyond) remain the same. To illustrate: 1 hour – $300 (increase of $50) 1.5 hours – $400 (increase of $50) 2 hours – $500 (increase of $50) 2.5 hours – $595 (increase of $50) 3 hours – $690 (increase of $50) 4 hours – $870 (increase of $50) 5 hours – $1,040 (increase of $50) 6 hours – $1,200 (increase of $50) 7 hours – $1,350 (increase...
read moreOutbound SMS Issues for Major Cellulars
As of this post, our phone service provider is unable to send text messages to most Verizon and AT&T customers and other cellular providers, that use Verizon or AT&T towers, due to a partial system outage. We can receive text messages from all cellular providers, so our inability to respond is quite frustrating for us. This affects all of our business lines and business cell phones, so it affects the scheduling desk and all the staff. Our phone service provider has no ETA for resolution as they are working with Verizon and AT&T to...
read moreHappy Festivus!
Due to the novel coronavirus, we know that this will be a bit of an odd holiday season. Many of you aren’t traveling to be with your elderly parents and many of you are opting out of large family gatherings. The end result is that some of you are flying solo for Christmas Eve and Christmas. Fear not as the studio is open every day of the year including Christmas Eve and Christmas.For Christmas Eve, we have our normal flexible availability for our staffers. Miss Kelle Martina, Miss Madison Volt, and Miss Natasha Zare are available from...
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